Privacy Policy

Effective Date: 10/22/2024

Information We Collect

We may collect information from you when you visit our Website, including but not limited to:

• Personal Information: Your name, email address, phone number, mailing address, and any other information you provide to us voluntarily.
• Usage Data: Information on how you use our Website, such as IP address, browser type, device information, operating system, and pages visited.
• Cookies and Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your activity on our Website.

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How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our Website
• To improve, personalize, and expand our Website
• To understand and analyze how you use our Website
• To communicate with you, including customer service, updates, and other information related to the Website
• To process your requests and manage your orders
• To detect and prevent fraud, abuse, and illegal activities
• To comply with legal obligations and enforce our agreements

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Sharing of Personal Information

We do not share, sell, or rent your personal information, including phone numbers, with third parties, affiliates, or partners for marketing purposes. Any information collected is used solely for the purposes of providing and improving our services and communications with you. If any information is shared with third-party service providers, it is strictly for operational purposes (e.g., delivering services you have requested) and is done under stringent confidentiality agreements to ensure your privacy and data security.

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Consent to SMS Communications

By providing your phone number, you consent to receiving SMS text messages from Tavanco HVAC Ltd. (Trust Air Conditioners) regarding appointments, promotions, and updates. Message & data rates may apply. You can STOP messaging by replying STOP, and receive further assistance by replying HELP.

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Data Security

We take reasonable measures to protect the security of your information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

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Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request correction of your personal information if it is inaccurate or incomplete.
• Deletion: You can request the deletion of your personal information under certain conditions.
• Opt-Out: You may opt out of receiving marketing communications from us at any time by following the instructions provided in the communication or contacting us directly.

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Children's Privacy

Our Website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information promptly.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.

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Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Tavanco HVAC Ltd. (Trust Air Conditioners)
Email: enquiry@trustacs.ca
Phone: +1 (844) 687 8787
Canada Address: 4333 Still Creek Dr, Burnaby, BC V5C 6S6, Canada
US Address: Unit 192, STE 110-25005 Blue Ravine Rd, Folsom, CA 95630, USA

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Governing Law

This Privacy Policy and any disputes related to it are governed by and construed in accordance with the laws of [Canada/United States], without regard to its conflict of law principles.

By using our Website, you consent to the terms outlined in this Privacy Policy.

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